Service Support Administrator (1st and 2nd Shifts)

Company Info

CSM Companies, Inc

5100 Eastpark Blvd
Madison, WI, United States

Phone: 6082415616
Web Site:

Company Profile

Service Support Administrator (1st and 2nd Shifts)


Job ID:



Madison, WI, United States 


Admin-Clerical, Automotive, Business Development, Customer Service, Transportation

Job Views:


Zip Code:


Employment Type:

Full time



Job Description:

Wisconsin Kenworth, located in Windsor, WI, near Madison, is currently seeking a Service Support Administrator to join our team. Responsibilities include a combination of duties such as service advising, customer service, and coordinating shop flow.  This is a great opportunity to join a growing and successful dealer group!

• Create a positive initial contact with service customers
• Assist in coordinating service shop work flow by effective coordination with Service Foreman
• Communicates with customers, vendors and business contacts regarding the scheduling of appointments, status of repairs, and parts availability

Primary Duties:
• Ensure that all service phone calls are handled professionally and expediently
• Open repair orders
• Assists in updating and closing computerized repair orders while ensuring all service department activities were accounted for and properly documented on the order
• Process and update customer information into dealer software system and databases
• Process and file paperwork such as sales, parts, and service documentation per supervisor direction

Job Requirements:

• Formal technical school graduate certificate/degree required; Associates degree is preferred
• Two-Three years related experience preferred
• Effective written and verbal communication skills
• Effective computer based skills
• Must be highly organized, detail-oriented, and results driven
• The ability to work under pressure while prioritizing and processing several tasks simultaneously
• Ability to work an 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis
• Work in an environment that includes exposure to weather conditions, vehicle and tool noise, and hazardous materials to include fuel, oil, grease and cleaning solutions